Frequently Asked Questions

We offer funded places in line with government funding schemes. Please visit our funding page or contact us if you would like further information or support applying.

Our fees cover high quality care and education meeting your child’s individual needs, learning resources, all snacks and access to our online learning journey platform. Additional services such as meals may vary dependant on your chosen setting.

Simply contact your preferred Keystone Nursery to arrange a visit, or fill out an enquiry form on this page for the relevant nursery. A member of the team can also help guide you through the registration process.

Late collection will incur additional charges. Please inform us as soon as possible if you are delayed.

Yes. All members of staff undergo enhanced DBS checks and are recruited through robust safer recruitment procedures.

Our opening hours vary between settings. Please see the individual nursery pages or contact us directly.

All snacks are included. Meal arrangements vary by setting, so please see the individual nursery pages for further information.

Yes, in certain circumstances, such as allergies or dietary requirements, or where the nursery does not provide meals. Please speak with the nursery team to ensure safety and compliance.

Yes. Outdoor play is an important part of our curriculum, supporting children's physical development and wellbeing. We enjoy outdoor learning in all weather conditions where it is safe to do so.

You will need to inform the nursery in advance, provide details of the authorised person and ensure you have set a password on Famly. Identification will also be required upon collection.

All children should wear comfortable, weather-appropriate clothing suitable for active play. We recommend that all belongings are clearly labelled.

Late collection will incur additional charges. Please inform us as soon as possible if you are delayed.

Every day is filled with opportunities to play, exploreand learn. Children enjoy a balance of child-led play, adult-guidedexperiences, outdoor learning, group activities, stories, songs, mealtimes andquiet periods. Daily routines vary slightly between age groups and individualnursery settings to meet the needs of the children.

Yes. We work closely with families to follow eachchild's home sleep routine wherever possible, helping to provide consistencyand comfort.

Our caring practitioners will comfort and reassure yourchild using nurturing, responsive approaches. If your child remains distressedor we feel you need to be informed, we will contact you to discuss how best tosupport them.

We love celebrating special occasions. Children canenjoy singing with their friends and, if families wish to provide a birthdaycake, we will celebrate together before cutting and wrapping slices forchildren to take home, helping us to manage allergies safely.

At Keystone Nurseries, we believe school readiness isabout far more than learning letters and numbers. We focus on developingchildren's confidence, independence, resilience, communication skills andemotional wellbeing alongside the knowledge and skills outlined in the EarlyYears Foundation Stage (EYFS), ensuring children are well prepared for theirnext stage of learning.

Communication and language are embedded throughout ourcurriculum. Children enjoy stories, songs, conversations, role play andmeaningful interactions every day. Our practitioners are also trained in arange of speech and language support strategies to help every child developstrong communication skills.

Our practitioners regularly observe children's learningand development using the Ages and Stages Questionnaires (ASQ) alongsideongoing observations and assessments across the seven areas of learning. If weidentify that a child may benefit from additional support, we work closely withfamilies, our SENDCo and other professionals to ensure children receive earlyintervention tailored to their needs.

Your child's progress is monitored continuously throughobservations and assessments. Formal reviews are shared with families at keypoints, including the Two-Year Progress Check where applicable, alongsideregular discussions with your child's Key Person.

We believe parents are children's first educators. Weregularly share ideas, activities and updates through our parent communicationsystems and encourage families to build on their child's interests at homethrough play, reading, conversations and everyday experiences.

We use the Famly app to share regular updates, observations and assessments of your child's progress, helping you stay involved and informed.

A learning journey is a record of your child's development, including assessments, achievements and the next steps in their learning and development.

Your child's key person is a dedicated member of staff who supports their development and wellbeing and acts as your main point of contact within the nursery.

Keeping children safe is our highest priority. Allstaff receive safeguarding training and follow robust policies and procedures.We complete regular risk assessments, maintain appropriate staff-to-childratios and ensure children are supervised at all times.

All Keystone Nurseries have a Designated SafeguardingLead and Deputy Safeguarding Leads. Our safeguarding policies follow nationalguidance and local safeguarding procedures, ensuring concerns are acted uponquickly and appropriately to protect every child.

If your child becomes unwell, we will make them ascomfortable as possible and contact you immediately. If emergency medicaltreatment is required, we will follow our emergency procedures and keep youinformed throughout.

We work closely with families to understand everychild's dietary requirements, allergies and medical needs. Individual careplans are followed where necessary, and staff receive appropriate training toensure children remain safe during mealtimes.

Children thrive when they feel safe, secure and valued.Our nurturing approach focuses on building positive relationships, supportingemotional regulation and helping children understand and express theirfeelings. Every child has a Key Person who develops a strong, trustingrelationship with them and their family.

Yes. All of our nurseries have secure entry systems,visitor signing-in procedures and robust collection arrangements. Children'ssafety is carefully monitored throughout the day, both indoors and outdoors.

We adhere to strict illness policies to help protect the health and wellbeing of all children and staff. Children should remain at home until they have been free from sickness for 48 hours.

Yes. All staff are trained in paediatric first aid and regularly update their training.

Absolutely. We work closely with parents and carers to create individual care plans and ensure all staff are trained to manage allergies safely.

Yes, with prior consent and completion of the required forms. All medication must be clearly labelled, in its original packaging and prescribed where required.

All accidents are recorded and parents are informed via Famly. Where necessary, first aid is administered immediately.

Yes. All members of staff undergo enhanced DBS checks and are recruited through robust safer recruitment procedures.

Yes. We encourage all families to visit before making adecision. This gives you the opportunity to explore the environment, meet theteam and ask any questions.

Contact numbers can be found on our main nursery page.

Simply contact your preferred Keystone Nursery to arrange a visit, or fill out an enquiry form on this page for the relevant nursery. A member of the team can also help guide you through the registration process.

Every child is different, so our settling-in process istailored to each individual. We recommend a minimum of three settling sessions, but these can be extended if your child would benefit fromadditional support before starting.